Terms & Conditions

Please carefully read the following conditions to which your booking is subject as it is your agreement with Equinity Pty Ltd. Your booking is accepted by Equinity Pty Ltd and becomes definite only from the date that payment has been received in full. It is your responsibility to check the invoice carefully and advise us immediately in the event of any error.

 

Payment

Bookings are confirmed only once payment has been received in full.

Payment is due within 7 days of an invoice date.

Failure to pay your invoice in full by the due date will result in the cancellation of your booking.

There are two payment options available: online purchases or EFT to the specified backing details:

Name: Equinity
Bank: First National Bank
Branch: Hyde Park | Craighall Park
Account no.: 62604614661
Code: 255 805
Reference: Name or Company Name and Equinity

 

Cancellation Policy

(a) Cancellation by You
If you wish to cancel your event booking, we must receive notification in writing (letter or e-mail)* and cancellation will be effective on the working day on which we receive written notice of cancellation (‘Cancellation Date’). Any notice of cancellation received out of hours (9am-5pm) will be deemed made on the next working day. We will retain R300 (plus VAT) to cover administrative expenses, and a cancellation fee based on a percentage of the total amount payable will be charged according to the number of clear days (not counting the Cancellation Date and the day of the event) between the Cancellation Date and the date of the event as follows:

Cancellation Notice

90-60 days

60-30 days

30 days or less

Fee

25% (plus administrative fee)

50% (plus administrative fee)

100% (plus administrative fee)

 

(b) Cancellation by Us

We will not normally cancel any event within 8 weeks of the event date except in circumstances beyond our control as specified below:

(i) Cancellation due to reasons amounting to force majeure which includes (but is not limited to) war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or
nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport and changes of schedule or operational decisions of any technical company. Nor can we be held responsible for the cancellation of a sporting event due to bad weather conditions.

(ii) The company does not tolerate any violent, aggressive or abusive behaviour from anyone. We reserve the right to terminate the event at any time should the personal safety of any individual (including guests or staff), or the safety of any equipment is under threat. If this occurs, no refund of any fees will be given and we reserve the right to claim damages against any responsible person(s).

(iii) In the unlikely event we are forced to change or cancel the published event date completely, the company’s liability will be limited to a transfer to the next appropriate date or a 50% refund in full of the fee paid at the date of cancellation. We regret that we are unable to make a refund for non-attendance on the day. Equally, we will not be liable for any loss, damage or expense caused by the cancellation of the event resulting from government action, strike, civil commotion, national disaster or other force majeure event as described above.

 

Settlement of bar tab

All costs for additional premium beverages consumed to be settled prior to departure on the event date by credit card payment. Facilities will be provided for this.

 

Special dietary requirements

Any special meals will be provided at the discretion of the organiser’s, and will attract and additional charge.

 

Alterations made to the Scheduled Programme or Event

We continually review our programme to ensure we are providing high quality and relevant event. Consequently, the programme content, as described in the event brochure or website, may change from time to time. We therefore reserve the right to change or cancel any part of the published programme. You will be notified of any material changes in advance of the event taking place.

Equinity is scheduled to take place outdoors, in the event of bad weather, we will endeavour to make appropriate, alternative arrangements. As a result, the schedule may change from that published.

Should a named participant or host be unable to attend the event, we will make every effort to make a suitable replacement. However, we are not responsible for their non-attendance.

 

Disability

We welcome the participation of disabled participants at our events. We recognise that certain activities may present difficulties to those with disabilities and so please notify us of any relevant disability at the time of booking, so that we can do our best to meet the participant’s particular needs. On request, we would be delighted to provide information about disabled facilities at the chosen venue.

 

Special notice

Equinity is an outdoor event which includes live entertainment, audio visual displays and flashing lights.

 

Complaints

At Equinity Pty Ltd, we are committed to making sure you have a positive experience. If you have any problems or complaints, please bring it to our attention immediately, so that we can work to resolve the matter as soon as possible.

 

Data Protection

Information provided to us at the time of booking is held in a database and is used to communicate details of future events to you. We do not make the information contained in the database available to any other organisation outside Equinity Pty Ltd.

 

Photography

Equinity Pty Ltd may take photographs before or during events, and publish for promotional reasons, all is held by Equinity Pty Ltd, and we may use pictures showing people’s faces, if you do not agree to this, you must let the company know prior to your event.

If any details regarding your mailing address are incorrect, please email athena@equinity.co.za. This will enable us to update our records and ensure future mailings are correct.